May perform quality assurance on job responsibilities within the department Responsible for maintaining the provider filing cabinets Performs duties within the quality requirements of each specific job responsibility Handles inbound provider inquiries accurately and professionallyĬompletes and documents provider callbacks within a 24 hour period Under direction of Manager, Assistant Manager and Team Leader, perform/complete additional projects, duties and assignments Strong written and verbal communication required Other responsibilities will include helping with fulfillment of the printed passes, processing applications, and guest follow up The calls will be a variety of sales calls, service calls, and service recoveryĪn organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standardsĮxceptional time management with strong ability to multi task
Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. Working with managers to achieve monthly departmental goals. Able to present the first point of contact for our Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail
Responsibility for providing informed and accurate customer service about products and services offered for 11 Ski Resorts via telephone.
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